AT&T Field Service Solutions for Facilities Management
Streamline and track your facilities maintenance processes. Keep your top concerns visible - increasing productivity, managing vendors, improving service quality and standardizing maintenance.
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Track Your Work: Work Orders
AT&T FSS for Facilities Management improves the way you do business. Its workload and top issues reports arm your techs with the notes they need to complete the job right on the first visit.
Get every work order to the right guy at the right time. And immediately know the status of any important concerns.
Work orders are available in Work Order Manager, Service Manager and Professional Service Manager.
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Smart Scheduling| Real-Time Dispatch| Mobile Work Orders
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Self-Service Requests: Customer Access
Make it easy for customers to tell you their needs. Let them communicate by calling or using a self-service Website.
Your dispatcher can assign each service request wirelessly to the right technician and notify customers automatically when their service request is done.
Self-service requests are available in Service Manager and Professional Service Manager.
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Customer Web Requests| Service Request Tracking| Appointment Scheduling
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Get PMs Done: Preventative Maintenance
Scheduling recurring service for equipment is easy with AT&T FSS for Facilities Management. It automatically dispatches PMs to the right technician's cell phone or PDA. Later, it follows up with overdue alerts and provides reports, and shows you the completion rates.
Preventative maintenance is available in Professional Service Manager.
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Automatic PM Scheduling| Checklists and Inspections| Asset Management
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Why It's Better
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